Account management Support Executive

Job Description

Location: St Albans

Salary: Competitive

Hours: Full Time

Creative

• Working with marketing team to create any requested School partner literature
• Developing electronic case study documentation
• Produce supporting documentation and Powerpoint presentations for Account Manager School meetings.
• To be proactive in suggesting alternative ways to present/showcase information using electronic/online channels

Administrative

• Creation of new records within CRM for account management team, and updating of them
• Ensure accurate completion of documents
• Arrange/track samples following instruction provided by account management team
• Liaising with internal departments to ensure efficient sharing of information for school partner updates
• Setting up of new items on ERP system, and updating them
• Filing of all relevant documentation and approval evidence to CRM/ERP system
• Building & checking of pricelists and web shops utilising company CRM/ERP system
• Track and chase new visual requests
• Maintenance of new product information on the website for new schools

Customer communication

• Be responsible for providing School partner literature/documents to schools and track receipt of completed documents, keeping the account management team updated on such communications.
• Organising dressed mannequins/ pricelists/ sizing sets for open days/evenings
• Prepare samples with attached approval labels, send to schools and track receipt for quality control use.

Knowledge and Skills

• Confident and Professional
• Excellent communication skills coupled with a customer service attitude
• Strong organisational skills & keen eye for detail
• Positive & strong work ethic
• Proficient use of Microsoft office applications
• Previous experience of a CRM/stock management system desirable but not essential.

How to apply

Name: Gavin Cocksedge

Email: [email protected]